Telkom LTE
The Telkom LTE SIM will not get Geo Locked to the closest network tower, which means you can use this service at more than one location.
No need to buy a new LTE router. You can order the SIM Only and use your own LTE compatible device.
If you don't use it, you won't lose it. Any unused Anytime data rolls over for one month, so you can bank your unused data and use it later.
Don't wait around for an installation. As soon as your LTE router is delivered and your service is activated, you'll have Internet connectivity.
Out of Bundle data rates don't apply. Just Top-Up your service when you run out.
You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.
You can use the LTE service anywhere provided you are within the relevant provider's Telkom coverage area. That said, LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
Within 10 business days, provided payment has cleared (stock dependant)
Your Telkom SIM card is only compatible with LTE device supplied with your order.
Please note that you also need to be in the Telkom Network coverage area.
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
No siree! At NTC Tech, we don't like contracts. All our services are month-to-month and can be easily cancelled if you change your mind.
Maximum of 3 orders per legal entity (business or individual).
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card - so you do not need to change any APN settings.
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.
Yes. All LTE packages can be upgraded or downgraded via your Client Control Panel. Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
All LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data and Bonus Data does not roll over.
You can easily check your data usage at any time via your Client Control Panel.
Yes, top-ups are available in the Client Control Panel.
Should you decide to cancel your SIM Only package, a calendar months' notice is required.
As we do not know the exact date that your SIM will be activated, we will invoice you on the date of sign up based on the current date up to the end of the current month (prorata). Once your SIM activates we will credit the invoice issued on sign up and re-invoice from the activation date until the end of the current month. Your data will be allocated prorata, calculated from the date of activation up to the last day of the current month.
